Real-Time Payments Engineer at InterSwitch

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.

About the Job

• To provide technical support, monitoring, and operational management for the CI-Hub infrastructure that powers real-time payments in Nigeria and across Africa.
• The role ensures system uptime, reliability, security, and performance of CI-Hub services, working closely with internal teams, partners, and clients to deliver seamless and secure payment connectivity.

Responsibilities
Operational Support & Monitoring:

• Monitor CI-Hub systems, applications, and integrations to ensure continuous availability, high performance, and security.
• Perform incident management, troubleshooting, and root cause analysis for technical issues.
• Escalate unresolved or complex incidents to senior engineers or the Lead, CI-Hub Operations.

System Administration & Maintenance:

• Execute routine system checks, preventive maintenance, and upgrades on CI-Hub infrastructure.
• Manage deployment of patches, configuration changes, and release updates.
• Maintain accurate documentation of system configurations, operational processes, and incident resolutions.
• Collaborate with engineering teams to diagnose and resolve critical issues.
• Analyse trends in customer support data to identify areas for improvement.

Integration & Technology Support:

• Support integration of APIs, middleware, microservices, and third-party services into CI-Hub.
• Collaborate with solution architects and developers to implement and test new features.
• Use monitoring tools and logs to optimise system performance and resolve bottlenecks.

Security & Compliance:

• Ensure all operations comply with security, data protection, and industry standards (e.g., PCI-DSS, NDPR, GDPR).
• Monitor and respond to security alerts, vulnerabilities, and risks within CI-Hub systems.
• Participate in disaster recovery and business continuity tests.

Stakeholder & Vendor Support:

• Provide second-level technical support to internal teams, customers, and partners.
• Work with vendors, OEMs, and service providers to resolve system issues or optimise performance.
• Support onboarding and integration of new clients into CI-Hub.

Continuous Improvement & Innovation:

• Identify opportunities for process automation and efficiency improvement.
• Participate in knowledge sharing and training sessions.
• Contribute feedback to improve monitoring tools, operational dashboards, and engineering processes.

System Maintenance and Optimisation:

• Perform weekly routine/health check maintenance and optimisation of existing Interswitch Real-Time Payment systems to ensure reliability and performance.
• Conduct regular assessments of system performance and recommend improvements.
• Apply system and application patch updates as required on server workloads.

Collaboration and Communication:

• Collaborate with Project Managers, Product Owners, Back-office Operations, and Quality Assurance (QA) Engineers to achieve Interswitch Systegra business goals.
• Communicate technical information effectively to both technical and non-technical stakeholders.

Continuous Improvement:

• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of technical support and engineering processes.
• Facilitate continuous delivery practices to ensure code changes are automatically prepared for deployment to production.

Client and Customer Management (Internal):

• Perform post-implementation training and user knowledge sharing.

Education / Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• 3–5 years of experience in IT operations, systems administration, or technical support.
• Experience in financial services, fintech, or telecom operations preferred.
• Certifications in ITIL, Cloud (AWS/Azure), Security, or Integration technologies are an added advantage.

Method of Application