M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go �PayGo� solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
What You'll Do
- At M-KOPA, you'll lead user research from discovery to delivery, transforming customer insights into product strategy. Our Customer Insights team owns research end-to-end – from study design to executive presentations. Join us in combining cutting-edge research methodologies with purpose-driven work that makes digital and financial inclusion possible across Africa.
Your Environment
- Research Methods: Qualitative research methodologies, in-depth interviews, usability testing
- Data Tools: Research design frameworks, data synthesis protocols, visualization tools
- Markets: Nigeria-based, supporting Kenya, Uganda, Ghana, South Africa
- Stakeholders: Product teams, executives, cross-functional partners
Our Research Approach
- Evidence-based decision making that directly influences product strategy
- Systematic data synthesis frameworks for actionable insights
- Multi-market research expertise across diverse African contexts
- Collaborative approach with product and business teams
- Research standards that ensure rigour and consistency
What You Need
- The Research Lead will run user research from start to finish, based in Nigeria and supporting all M-KOPA markets, to generate clear insights that guide product and experience decisions.
Required Experience:
- Strong qualitative research methodologies, research design, and UXR data reporting with at least 2 years experience in User Experience Research
- Expertise in conducting in-depth interviews and usability testing
- Experience designing robust research studies with clear methodologies and sampling strategies
- Proven ability to transform raw research data into strategic recommendations
Method of Application
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