Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Job Description
- Provide technical support service via phone, email, and other channels as required to clients.
- Providing primary backup for networks should they fail
- Ensuring the effective administration of a new business network
- Performing troubleshooting on all programs when required
- Preparing post-mortem reports and performing trend analysis when there are system failures
- Developing proposals and helping to finalize opportunities that reduce expenses
- Developing and maintaining all of the comprehensive paperwork associated with the implemented network
- Assisting other departments when it comes to localized issues
- Coordinating with various different departments to help develop a Linux network design that runs smoothly
- Managing all of the technical network resources for both projects and the business as a whole
- Assisting and providing consultancy services to clients (should it be required)
- Supervising and ensuring there is an optimal level of technical backup at all times
- Administering and ensuring project completion
- Standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Proper vendor engagement and providing prompt and accurate feedback to customers.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship
Requirements
Educational Qualifications:
- Preferred B.Sc. / HND in Computer engineering, physics, electrical electronics, telecoms engineering.
Certifications/ Trainings:
- ITIL V3/4, CCNA OR Mikrotik (MTCNA)/MTCRE/CCNP and CWNA (within 6months of hire).
- RF Radio (Cambium, Ubiquiti and other licenced radios) is preferred.
Experience:
- Minimum of 3 years in customer experience and 3 years in L2 as a network support engineer
Technical Knowledge:
- Intermediate: Network troubleshooting (static routings, BGP),
- Network Monitoring,
- Case/incident management,
- Problem Management,
- Knowledge on core network architecture & configuration,
- Knowledge on complete customer life cycle - SDRM,
- Integration Parameters,
- Survey & Installation sheet,
- LAN, MPLS, VPN,
- Troubleshooting expertise,
- APN installation/troubleshooting, k
- Knowledge on Fiber troubleshooting and RF,
- Reconciliation,
- Remote Support (link integration, deployment and troubleshooting),
- Vendor Engagement and escalation with other Administrative skills and Supervision of all L2 Network Support Engineer.
Method of Application
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