Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.
Job Brief:
- We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs. The role requires strong technical skills, leadership ability, and a customer-first mindset.
Key Responsibilities:
- Resolve escalated technical issues via phone, email, or chat.
- Supervise and support junior Technical CSRs.
- Provide guidance and training to improve team performance.
- Collaborate with internal teams for issue resolution and feedback.
- Document recurring issues to support continuous improvement.
Requirements:
- 5 years in technical customer support.
- Strong troubleshooting and communication skills.
- Experience leading or mentoring a support team.
- Knowledge of relevant systems/tools (e.g., CRM, telecom software).
Preferred:
- Telecommunications/related experience.
- Relevant technical certifications (e.g., CompTIA, Cisco)
Method of Application
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