Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice. The company was founded and is managed by a group of professionals whose collective business backgrounds include managing diversified business such as Banking/Industry/and Internet Services in Nigeria as well as other countries internationally. This rich experience in varied business gives Cobranet an edge as a professional solution provider. Cobranet ensures that it does not compromise on quality or performance and uses State of Art Technology and equipment to provide a reliable link to its subscribers. Importing bandwidth directly from Intelsat via satellite give Cobranet the biggest advantage since it is not dependent on any other bandwidth provider and ensures extremely high uptimes.
Job Description
- We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
- The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
- The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
- Supervise and coordinate the Service Delivery Team by managing and monitoring. Schedules, supervising and filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
- Store and sort financial and non-financial data in electronic form and present reports.
- Prepare, fill and send daily Service Delivery Sheet.
- Monitor and make sure all accounts are not disconnected, where applicable.
- Monitor and Handle the processing of all orders with accuracy and timeliness.
- Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
- Monitor the team’s progress, identify shortcomings and propose improvements.
- Generate daily, weekly and monthly reports and analysis of the service delivery team.
Qualification
- Candidates should possess a BSc / HND in Computer Science or any related field with at least 5 years experience
Other Requirements:
- Great educational background, preferably in the fields of computer science or engineering for technical project managers.
- Proven working experience as a project administrator in the information technology sector.
- Should have some technical background, with understanding or hands-on experience on internet service delivery.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
- Proficiency in English.
- Well-organized and responsible with an aptitude in problem-solving.
- Excellent verbal and written communication skills.
- A team player with high level of dedication.
- B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
- Should be able to handle and supervise large projects for installations.
Method of Application
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