Established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, we are engaged globally in providing integrated, systems-based solutions in these fields. Our core focus is using technology to sustainably advance humanity. We are going beyond geographical and political borders in biometric technology, agriculture, green energy, transportation, and telecommunication. Our expertise in creating, developing, and implementing large-scale projects makes us confident that we can achieve uncommon results and rapid progress in sustainability in the coming years.
Responsibilities and Duties
- Providing backend tech level support for troubleshooting the technical issues encountered by customer and internal teams.
- Investigate the error with putting the logs in procedure
- Responsible for resolving bugs and providing hot fixes for any issues reported to technical team.
- Write SQL queries according to the user requirements.
- Apply appropriate troubleshooting methods and techniques in resolving problems and document all actions taken
- Collaborate with Production Support and Engineering to ensure that customer issues are addressed effectively and in a timely manner
- Manage software issues through tickets according to product development priorities
- Flexible hours to work with local and remote team members on feedback and requirements.
- Respond to production issues and apply continuous improvement techniques to fully resolve them
- Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
- Participating in the application lifecycle with particular focus on removing the bugs and improving the code.
Mandatory Requirements
- Proven work experience as a backend tech level support engineer for troubleshooting the technical issues
- Good understanding of computer systems, mobile applications and other Fintech products
- Experience with using UNIX, Linux Shell scripting, advanced Excel skills.
- Experience in SQL to extract and fetch data from database like Oracle , My SQL.
- Experience in monitoring AWS infra resources using cloud watch.
- Experience of working on Postman, Restful APIs, Webservices.
- In-depth understanding of web development, back-end development
- Firsthand experience in coding languages (e.g. PHP, Java, Ruby, and Python)
- Know-how of front-end languages (e.g. HTML, JavaScript, and CSS)
- Excellent management and analytical skills.
Method of Application
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