Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.
- As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
- Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What You Will Do
- Handle customer issues as dedicated support, 24x7 based on roster
- Lead and resolve technical issues and conduct Root Cause Analysis
- Knowledge Management
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Drive CSR review meetings with SDM
- Perform preventive maintenance.
You will bring
- Education: bachelor’s degree in engineering
- Min years of experience: 5+ Years of experience
- Domain experience:
- CS Core domain resource with hands-on experience of CS Core domains:
- CSCF, MTAS, SBG/BGF
- MSC-S, M-MGW, STP/IP-STP
- UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
- Mobile Call flows and Protocols understanding.
- MAP, SCCP, SIP, Diameter and LDAP protocols handling
- Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
- MOP preparation with impact analysis and execution.
- Understanding of Cloud/Virtualization concepts and VNF/CNF Management
- Team Collaboration.
- Delivering results & meeting customer expectations
- Presentation & communication skills
Method of Application
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