The Plug is a music distribution, licensing and publishing company. We manage some of the biggest talents in Africa, and curate phenomenal events. Founded in 2016, The Plug has rapidly penetrated the entertainment industry, boosting some of the most prominent young talents, either under management, publishing or promotional business. We have the right resources to grow your career from one level of greatness to the next.
Key Responsibilities
- Manage event ticketing platforms, ensuring accurate ticket uploads and real-time updates.
- Oversee accreditation systems, generating passes, managing access levels and updating attendee databases.
- Handle website content updates (event details, schedules, media uploads, etc.)
- Collaborate with the creative, events, and communications teams to ensure all digital information aligns with event timelines.
- Monitor data accuracy across all tech platforms and troubleshoot any technical or user errors.
- Maintain accurate documentation of support requests, incidents, and resolutions.
- Escalate complex technical issues to higher-level support or vendors when necessary.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3-5 years of experience in technical support, preferably in entertainment or event operations.
- Familiarity with ticketing and event management platforms (e.g., Eventbrite, Ticketmaster, or similar).
- Strong troubleshooting and problem-solving abilities.
- Excellent organizational and communication skills.
Ideal Candidate:
- Tech-savvy and proactive
- Thrives in a fast-paced, event-driven environment.
- Detail-oriented with strong problem-solving skills.
- Passionate about live events and delivering smooth digital experiences.
- Patient, approachable and customer-service driven.
Method of Application
Signup to view application details.
Signup Now
