To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
Job Summary:
- The Technical Engineer is responsible for providing technical expertise and support for products and services.
- This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.
Key Responsibilities:
Technical Support and Troubleshooting:
- Provide technical support to customers and internal teams via phone, email, and on-site visits.
- Diagnose and troubleshoot hardware and software issues.
- Document and track issues, resolutions, and maintain a knowledge base for future reference.
- Collaborate with other engineers and developers to resolve complex technical problems.
Design and Development:
- Participate in the design and development of new products and features.
- Create detailed technical specifications and design documents.
- Conduct feasibility studies and cost-benefit analysis for new projects.
- Develop prototypes and conduct testing to ensure functionality and performance.
Implementation and Maintenance:
- Oversee the installation and configuration of hardware and software solutions.
- Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
- Monitor system performance and address any issues that arise.
- Develop and implement strategies for system improvements and optimizations.
Project Management:
- Lead or participate in technical projects from conception to completion.
- Coordinate with cross-functional teams to ensure project milestones are met.
- Provide regular updates and reports on project status to management.
- Ensure all project documentation is complete and accurate.
Customer and Team Training:
- Develop and deliver technical training sessions for customers and internal teams.
- Create user manuals, guides, and other technical documentation.
- Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.
Qualifications:
- Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
- Experience: 3-5 years of experience in a technical engineering role.
Skills:
- Strong problem-solving and analytical skills.
- Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
- Familiarity with hardware components and network systems.
- Excellent communication and interpersonal skills.
- Ability to read and interpret technical drawings and schematics.
- Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.
Attributes:
- Detail-oriented with a strong focus on quality.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proactive and willing to take initiative.
- Ability to handle multiple tasks and prioritize effectively.
Method of Application
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