Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders. Vision: Our vision is to simply create a world, where movement of money is instant, and as easy as sending a text message. Mission: To make it easier for businesses in emerging or frontier markets to transact digitally, at low cost and high speed, seamlessly.
Role Overview
This role will act as the primary technical bridge for developers integrating our API infrastructure, ensuring seamless implementations and reducing friction during the critical "integration-to-production" phase.
What you will be doing everyday
- Integration Support: Provide deep-dive technical assistance to partners during API integration.
- API Documentation: Improve and maintain API reference and technical guides for all use cases.
- Bug Triaging & Feedback: Identify, reproduce, and report API bugs and DX friction points back to core engineering.
- Technical Sales & Solution Architecture: Diagnose complex customer requirements, map them to specific API solutions, and provide the technical validation needed to guide business stakeholders toward a confident decision
Minimum Requirements
Technical Skills:
- Expert proficiency in Node.js and TypeScript; deep understanding of REST API architectures; experience debugging complex API request/response cycles; ability to write "unbreakable" sample code.
- Minimum of 5 years experience in relevant field.
Behavioral Competencies:
- Extreme patience and technical empathy; high agency in hunting down edge-case bugs; clear communication when explaining complex infrastructure constraints.
Success Metrics
Objective: Integration Efficiency
- Metric: Mean Time to Resolution (MTTR) for integration tickets
- Target: 24-hour resolution for Tier 1 technical hurdles.
Objective: Escalation Reduction
- Metric: Knowledge Base Effectiveness
- Target: Reduce the volume of technical support escalations by >= 20% through the creation of targeted troubleshooting guides, and API documentation improvements.
Method of Application
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