M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go �PayGo� solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
About the job
- We are looking for a Technical Lead - Device Quality & Customer Experience to join our Warehouse & Logistics Team as we scale up and drive digital and financial inclusion across our markets.
The Role
- We're hiring a Technical Lead - Device Quality & Customer Experience for our Nigeria office (hybrid/on-site). You'll report to the Commercial Testing Manager and partner with teams across the UK, Europe, and Africa.
What makes this different:
- Most testing roles stop at finding bugs. This role owns the complete technical experience of M-KOPA devices across Nigeria and Ghana; from configuration to customer hands.
You'll:
- Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices.
- Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys.
- Diagnose and resolve technical escalations from Care Centers through root cause analysis.
- Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes.
- Partner cross-functionally to ensure technical excellence drives business outcomes.
Why This Matters Now
- We've scaled from 5 million to 7 million customers and are building infrastructure for 10 million. Every configuration process you optimize, every issue you prevent, and every team you train multiplies across hundreds of thousands of first-time smartphone users.
- Your technical decisions directly shape whether someone's first smartphone experience opens opportunities or creates frustration.
What You Need
Essential:
- Deep Android OS expertise (rooting, flashing, advanced configuration)
- Proven ability to diagnose technical issues systematically and conduct root cause analysis
- Track record training stakeholders on complex technical processes
Method of Application
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