We are building an ecosystem that simplifies how businesses accept payments, make payments and manage operations. This journey started in 2016 with simplifying access to financial services using "Kudi.ai" a chatbot integration that responds to financial requests on social apps.
It then morphed into powering a community of independent businesses we call Agents who act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities.We believe this technology and innovative solution can power all kinds of businesses whether they are accepting payments for goods and services or helping others access cash or send money. So, we created easy-to-use tools with flexible options for all kinds of businesses to accept, process and manage payments online and offline. As we stay true to our mission to make financial services accessible and affordable, we are one step closer to bringing a lasting change to Africa and Africa's commerce.
At Nomba, we mean business.
Job Description
We are currently looking to hire a Technical Support Engineer to join our growing team. Here's what your day to day will look like:
- Act as the technical guide for merchants integrating with Nomba APIs, providing real-time support across official channels.
- Own, update, and maintain API documentation to ensure it is always developer-friendly and accurate.
- Take ownership of the API service, contributing to improvements, updates, and bug fixes.
- Write clean, maintainable code to improve the API service repository.
- Debug complex issues effectively, with strong familiarity in using Google Cloud Logging and related debugging tools.
- Prioritise customer success with a strong sense of urgency—ready to unblock merchants regardless of the hour.
- Communicate clearly and professionally with merchants and internal teams, upholding Nomba’s brand of excellence and reliability.
- Collaborate with engineering teams to ensure feedback from merchants is looped into the development cycle.
- The ideal candidate should have both Java backend engineering experience and customer support experience.
- Diagnose and resolve escalated issues across systems (e.g., backend APIs, integrations, databases).
- Perform root cause analysis (RCA) for high-impact incidents within agreed timelines.
- Contribute to post-mortem reviews and identify preventive measures on vendor-api
- Reduce repeat incidents by implementing or recommending long-term fixes on Vendor-API
Requirements
- Strong knowledge and hands-on experience with Java, particularly Dropwizard and Spring Boot frameworks.
- Solid debugging experience, with expertise in Google Cloud Logging Console.
- Strong understanding of Grafana for service metric and performance analysis
- Proven ability to write clean, testable, and maintainable code.
- Excellent communication skills with a corporate sense of professionalism and customer empathy.
- Ability to own processes end-to-end, from documentation to code-level fixes.
- A problem-solving mindset with relentless focus on unblocking customers quickly and effectively.
- Experience in API service management, integration support, or related technical support roles is a plus
Method of Application
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