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Technical Support Engineer at Swift Networks

Swift NetworksLagos, Nigeria Networking and Tech Support
Full Time
Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.

Key Responsibilities

  • Manage incidents, respond to requests for technical assistance in person, via phone & email
  • Ensure installation, maintenance, and troubleshooting are carried out within the agreed SLA.
  • Responsible for resolving concerns on signal strength, signal-to-noise ratio, and similar parameters in accordance with the company’s approved standard.
  • Inform supervisors of recurring problems
  • Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
  • Carry out the alignment of microwave radios on the network
  • Respond swiftly to alarms within acceptable SLA and rectify faults on sites at various levels.
  • Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
  • Monitoring, inspection, and acceptance of new sites and ensuring 100% compliance with the company’s specification
  • Maintain comprehensive records of all transmission links, power equipment, BTS, and spare parts on-site
  • Monitors and coordinates all active and passive activities on eNodeB sites.
  • Analyze the root cause of outages to drive improved availability on the network.
  • Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
  • Inspects and supervises vendor’s completed jobs to the company’s specification
  • Collation and submission of periodic/job completion reports as at when due
  • Ensuring compliance with the customer’s SLA and KPI always.
  • Ability to configure routers (Cisco/Huawei) and switches
  • Responsible for supporting post-sales customer activity remotely and on-site
  • Responsible for carrying out detailed Site Surveys & maintaining proper documentation
  • Promptly investigate, resolve & report any incidents, errors, events, or deviations.


  • Candidates should possess B.Eng / BSc / B.Tech Degrees (minimum of 2.1) in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics, or any other relevant fields with 1 - 3 years relevant work experience in telecommunication.

Essential Attributes:

  • Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player.

Desired Attributes:

  • Relevant industry experience in handling telecommunication equipment.

Method of Application

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