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Technical Support Engineer - CCTV System at African Industries Group (AIG)

African Industries Group (AIG)Lagos, Abuja, Ogun, Nigeria Networking and Tech Support
Full Time
African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.

Job Overview

  • We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems.
  • As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients. This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.

Key Responsibilities
CCTV System Maintenance:

  • Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components.
  • Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.

Technical Support:

  • Provide technical assistance and support to clients and end-users in a timely and professional manner.
  • Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems.
  • Assist in remote troubleshooting and guide clients through problem resolution.

System Upgrades and Installations:

  • Collaborate with the installation team to set up and configure new CCTV systems.
  • Perform software upgrades and firmware updates as needed to maintain system security and functionality.

Monitoring and Reporting:

  • Monitor CCTV system performance, recording, and storage capacity.
  • Generate reports on system status, incidents, and maintenance activities.

Customer Interaction:

  • Maintain positive client relationships through effective communication and responsive support.
  • Provide training and guidance to clients and end-users on CCTV system usage.


  • Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.

Security and Compliance:

  • Ensure that CCTV systems comply with relevant security and privacy regulations.
  • Implement security best practices to protect video data and prevent unauthorized access.

Collaborative Teamwork:

  • Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.


  • Bachelor's Engineering Degree in a related field or equivalent work experience.
  • Proven experience in technical support or maintenance of CCTV systems.
  • Knowledge of CCTV hardware, software, and networking.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Familiarity with relevant industry standards and regulations is a plus.
  • Industry certifications such as CCTV Technician Certification are desirable.

Method of Application

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