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Responsibilities
- The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation.
- First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
- To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
This role will:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Diagnose and resolve technical issues in Microsoft Dynamics ERP
- Research questions using available information resources and advise customers on appropriate action
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- To use professional business language when communicating verbally or in written with the customers.
- Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks
Qualifications
Dynamics ERP is a good fit for you if possess the followings:
Main Skills/Competencies Requirement
- Fluency in English (written and spoken)
- Time Management and multitasking
- Superior researching, problem-solving and troubleshooting skills
- Excellent customer service skills (customer centric)
- Adaptability to work independently and as part of a team, bringing in experts when needed
- Passion for technology
- Self-learner, striving for continuous development
- Technical / Analytical thinking
- Basic computer usage skills
- Ability to work in dynamic environment and adapt to changes
- Ability to work under pressure
Nice-to-Have Skills/Competencies
- Microsoft Dynamics ERP
- SQL Server
- Exchange
- SharePoint
- Azure
- IIS
- Active Directory
- Windows Server 2012 R2
Method of Application
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