At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.
Job Summary
- The Technical Support Officer will provide day-to-day IT and technical support across the group’s branches and platforms.
- The role ensures the optimal performance of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal users, agents, and external partners.
Responsibilities
- Provide technical support to staff, agents, and partners on money transfer platforms and internal systems, resolving issues via phone, email, or ticketing tools.
- Install, configure, maintain, and troubleshoot computer hardware, software, printers, and peripheral devices.
- Monitor system performance, server uptime, network connectivity, and basic security compliance.
- Support and maintain core remittance applications, escalate unresolved issues, and assist with testing of new releases or patches.
- Liaise with ISPs and technology vendors to resolve network and connectivity issues promptly.
- Prepare periodic IT support reports, document SOPs, and develop user guides.
Requirements
- Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2 years’ experience in technical or user support within a financial institution, fintech, IMTO, or BDC environment.
- Strong troubleshooting skills across hardware, software, and applications.
- Ability to prioritize tasks, respond under pressure, and communicate clearly.
- Relevant certifications (CompTIA A+, Network+, ITIL, CCNA) are a plus.
Salary
NGN315,900 – NGN455,000 / Month.
Method of Application
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