Don Quester Consulting specializes in Human Capital Development Services, management Consulting Organization. We offer bespoke- interventions focused on significantly improving individual effectiveness and organizational /community performance. Our customized solutions are focused on helping organizations and communities realize the potential of their people - Primary Assets. Our solutions seek not only to improve the skills of the people, but to unleash their energy, inspire active engagement and improve effectiveness. Our Vision : To be the most impactful service provider with the capacity to transform individuals, emerging businesses and communities, showcasing Africa.
Job Description
- Diagnose and troubleshoot internal (staff) and external (customer) technical issues related to the mobile devices and company applications such as Sentinel and Sentiflex.
- Follow up with staff and customers to ensure full functionality of mobile device or company applications after troubleshooting.
- Collaborate with the IT team to address all technical issues for the company.
- Respond actively to technical support tickets and customer inquiries about Relay and provide technical support through various communication channels, including phone, email, and chat until a resolution is reached.
- Ensure prompt and effective resolution of customer technical issues while maintaining a high level of customer satisfaction.
- Ensure strict adherence to company quality assurance standards and guidelines when providing technical support.
- Stay up-to-date with the latest mobile device products, services, and industry technical knowledge.
- Maintains compliance with industry standard operating procedures to ensure data security.
- Document and maintain detailed records of customer interactions, technical issues, and resolutions in a structured and organised manner to improve efficiency of future technical support.
- Document data about technical challenges and analyses for the OEM and other partners.
Qualification Requirements
- B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.
Method of Application
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