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Technical Support Officer (Mobile Industry) at Don Quester Consulting

Don Quester ConsultingLagos, Nigeria Networking and Tech Support
Full Time
Don Quester Consulting specializes in Human Capital Development Services, management Consulting Organization. We offer bespoke- interventions focused on significantly improving individual effectiveness and organizational /community performance. Our customized solutions are focused on helping organizations and communities realize the potential of their people - Primary Assets. Our solutions seek not only to improve the skills of the people, but to unleash their energy, inspire active engagement and improve effectiveness. Our Vision : To be the most impactful service provider with the capacity to transform individuals, emerging businesses and communities, showcasing Africa.

Job Description

  • Diagnose and troubleshoot internal (staff) and external (customer) technical issues related to the mobile devices and company applications such as Sentinel and Sentiflex.
  • Follow up with staff and customers to ensure full functionality of mobile device or company applications after troubleshooting.
  • Collaborate with the IT team to address all technical issues for the company.
  • Respond actively to technical support tickets and customer inquiries about Relay and provide technical support through various communication channels, including phone, email, and chat until a resolution is reached.
  • Ensure prompt and effective resolution of customer technical issues while maintaining a high level of customer satisfaction.
  • Ensure strict adherence to company quality assurance standards and guidelines when providing technical support.
  • Stay up-to-date with the latest mobile device products, services, and industry technical knowledge.
  • Maintains compliance with industry standard operating procedures to ensure data security.
  • Document and maintain detailed records of customer interactions, technical issues, and resolutions in a structured and organised manner to improve efficiency of future technical support.
  • Document data about technical challenges and analyses for the OEM and other partners.

Qualification Requirements

  • B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.

Method of Application

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