A card based information technology solution provider The business, which evolved in the year 1998, has systematically developed into a silent icon providing effective distribution and support (technical and consumables) of various card issuance machines (centralized and decentralized systems). Pajuno Development Company Limited is deeply focused on application developments designed for added functionality to our hardware range.
Job Summary:
- As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards. Your role ensures customer satisfaction and operational excellence.
Key Responsibilities:
Technical Support:
- Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat.
- Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs.
- Document solutions in the ticketing system and escalate complex cases.
- Develop/update support materials (FAQs, manuals).
Information Security (ISMS):
- Classify/label information assets per security policies.
- Monitor asset security status and participate in risk assessments.
Requirements:
- Education: HND/BSc in Electrical/Electronics/Computer Engineering (Further Mathematics is a plus).
Skills:
- 2+ years in hardware technical support (printers/electromechanical systems preferred).
- Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset.
- Commitment to ISMS protocols and continuous learning.
Method of Application
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