Unit Head – Online Banking at First Bank

First BankLagos, Nigeria Digital Marketing

Full Time

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.

Job Description

Key Responsibilities:

Product Strategy and Vision – To develop a detailed product roadmap with key features and enhancements prioritized to increase Customer value and generate high business impact.
Product Development and Delivery – Oversee end-to-end product deployment form ideation, through requirements gathering, development and product launch. The ideal candidate will collaborate with UI/UX design teams to deliver intuitive and scalable mobile solutions.
Stakeholders Engagement: Collaborate with other key functions (Marketing, Risk, Compliance and Operations) in the Bank to ensure the product meets operational and regulatory requirements.
Customer Experience and Engagement: Drive initiatives to increase the usage, adoption and retention of mobile banking products to the retail and SME segment.
Regulatory and Security Compliance: Design and implement framework to ensure digital mobile banking products comply with regulatory (NDPR, AML/KYC) requirements and contemporary security features.
Team Leadership: Lead agile product development of mobile banking product with timely delivery and high quality solutions in focus. Provide leadership to junior product managers and other cross functional teams for overall product excellence.

Qualifications and Experience:

Bachelor’s in business, Computer Science or related fields. A master’s degree or MBA is also preferred.
Minimum of 7 years of Product management experience with at least 3 years in leadership experience in the Fintech industry.
Familiarity with mobile app development technologies, Cloud based architectures, API frameworks and Agile development.
Strong understanding of the Nigerian Banking sector, customer behaviour and market dynamics.

Skills: