Branch is a for-profit socially conscious company based in San Francisco and Nairobi. We use technology to dramatically reduce the cost of delivering financial services in emerging markets. Our first product is credit. Branch is like a bank in your pocket, there for you at all times.
Job Overview
- This is a full-time role based in the Lagos office. You’ll be working with all teams by gathering feedback and using the data collected to make product recommendations.
Responsibilities
- Conduct end-to-end user research projects using qualitative approaches ( in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
- Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
- Conduct targeted customer connects to investigate specific product issues and bugs
- Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap
- Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
- Coordinate local routine feature/ app testing.
- Conduct market and competitor research with regular cadence to inform the team about broader trends
Qualifications
- Bachelor’s Degree required
- Ability to create and execute SQL queries
- Analytical with excellent attention to detail
- Multi-tasker, organized and methodical
- Excellent problem solving skills
- You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
- You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
- Prior experience working with designers and product managers will be a strong asset
- Curious about using AI tools in research - for data collection, data structuring and reporting
Method of Application
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