Analyst - Testing and Process at MTN Nigeria

MTN NigeriaLagos, Nigeria Networking and Tech Support

Full Time

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Manager - Service Delivery

Division: Customer Relations and Experience

Mission:

Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department

Description:

Analyze customers' information needs, business problems and business opportunities to determine efficient and effective testing technics.
Worked with key stakeholders and subject matter experts to design, develop and automate new testing processes and drive process improvement on existing processes
Collaborate with business users to define testing processes that meet business needs.
Ensure testing is scalable and flexible to meet future business need.
Work with business unit and IT team to define technic and modalities.
Ensure the availability of all required testing materials.
Develop and define IT requirements to support process and system changes.
Plan and manage the development and maintenance of required testing tools.
Analyze business requirements, system documentation, and standard work instructions to maintain Quality and precise testing.
Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
Create detailed functional design documents for conversions, interfaces, and reports.
Work with user departments to test roles and access rights to be created for all users in line with business requirements.
Ensure proper testing of all user systems/products and provide detailed reports of activities and result.
Develop comprehensive test plans outlining the scope, objectives, and methodologies for product/system testing.
Conduct various testing methodologies, including functional, performance, security, and usability tests.
Execute test cases and document results to identify defects or deviations from quality benchmarks.
Implement and maintain automated testing procedures to streamline repetitive testing tasks and improve efficiency.
Evaluate products from the end-user perspective, focusing on usability, accessibility, and overall user experience.
Conduct regression testing to ensure new features or updates do not negatively impact existing functionalities.
Maintain detailed records of test cases, procedures, and results for traceability and reference.
Work closely with cross-functional teams, including product development, engineering, and design, to understand requirements and collaborate on resolving identified issues.