DET Consulting Limited is a Human Resource and Outsourcing solutions firm committed to helping organizations attract top talent, optimize workforce
Job Overview
- The ATM & Card Support Officer will provide technical support and ensure the smooth operation of ATM and card payment systems.
- The officer will monitor, troubleshoot, and maintain ATM and card networks, support internal teams, and ensure compliance with banking regulations.
- The role requires a combination of technical expertise, problem-solving skills, and attention to detail to maintain high availability, security, and reliability of all card and ATM services.
Key Responsibilities
- Provide technical support for ATM, POS, and card systems
- Monitor system performance and respond promptly to alerts or issues
- Troubleshoot and resolve technical problems efficiently
- Perform preventive maintenance and system health checks
- Coordinate with vendors and internal IT teams for system upgrades and maintenance
- Support deployment of new ATM machines and card services
- Maintain accurate records of incidents, resolutions, and service tickets
- Ensure compliance with banking regulations and internal operational guidelines
- Support audits, security checks, and regulatory inspections
- Provide guidance and training to junior staff and colleagues on ATM and card systems
- Collaborate with IT, operations, finance, and customer service teams to optimize service delivery
Qualifications
- Bachelor’s degree in computer science, Information Technology, Electronics, or a related field with 5-7 years experience
- Relevant certifications in ATM, card processing, or banking technology are an advantage
Required Skills & Competencies:
- Strong problem-solving and analytical skills
- Excellent documentation and reporting abilities
- Effective communication and stakeholder management skills
- Ability to work independently and in a team environment
- High level of attention to detail and professional integrity
Technical Competencies:
- Hands-on experience with Postilion FEP
- Understanding of ATM and POS network protocols
- Knowledge of card authorization, settlement, and reconciliation processes
- IT troubleshooting, system monitoring, and network support skills
- Ability to analyze system logs and identify root causes of technical issues
Method of Application
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