Qore is the only truly African cloud-native Core Banking Software provider. We are the Qore of the emerging digital financial ecosystem in Africa.
Job Summary
- Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
- Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
- Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
- Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
- Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
- Support product releases, upgrades, and patches, including testing and post-deployment validation.
- Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
- Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
- Assist with user access management, configuration updates, and data-related requests as required.
- Support compliance, audit, and reporting requirements related to the Core Banking system.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
- Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
- Strong understanding of transaction processing, reconciliations, and banking operations.
- Ability to troubleshoot system issues and analyze logs or data to identify root causes.
- Familiarity with ticketing tools, monitoring systems, and incident management processes.
- Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
- Good documentation, organizational, and time-management skills.
- Ability to work in a fast-paced environment and support critical systems
Method of Application
Signup to view application details.
Signup Now
