Terminal is a software company that makes it easier for Africans to ship and receive products globally.
About the Role
- As our Community Manager, you’ll be the voice and heart of Terminal Africa—actively engaging with our customers, amplifying their voices, and building strong relationships online and offline.
- You’ll play a key role in growing our brand love, improving customer experience, and turning everyday users into brand advocates.
- You’ll also help us build meaningful partnerships with influencers, creators, and ecosystem players who share our vision for empowering African businesses.
Responsibilities & Duties
- Build, manage, and engage our community across social platforms, WhatsApp groups, email, and events
- Develop and execute community strategies that drive engagement, loyalty, and word-of-mouth growth
- Be the voice of Terminal Africa—responding to community comments, messages, and user feedback
- Organise virtual and physical events (webinars, live sessions, meetups) to grow brand visibility
- Identify, onboard, and manage community ambassadors, partners, and creators
- Collaborate with the marketing and customer success teams to gather insights and feedback
- Share product tips, shipping hacks, and helpful resources with the community regularly
- Monitor online conversations, trends, and sentiment around logistics, e-commerce, and African business
- Manage community challenges, contests, giveaways, and referral programs
- Track and report on community growth, engagement, and campaign performance
Qualifications & Skills
- Have 4+ years of experience in community management, brand engagement, or digital marketing
- Are a natural people-person—friendly, empathetic, responsive, and relatable
- Have excellent written and verbal communication skills
- Have experience managing online communities (social media, WhatsApp, Discord, Telegram, etc.)
- Are deeply familiar with how Nigerian and African consumers engage online
- Can manage events, coordinate creators/influencers, and drive word-of-mouth marketing
- Are creative, proactive, and love bringing people together
- Are comfortable working independently and with cross-functional teams
- Understand logistics, ecommerce, payments, or SME markets (a plus, but not required)
- Are excited about Terminal Africa’s mission and want to grow with us
Benefits
- Be part of a fast-growing African startup solving real-world problems
- Work with a passionate, talented team across product, tech, and operations
- Shape how African businesses connect with the global economy
- Flexible, remote-first culture
- Opportunity for growth, ownership, and impact
- Competitive compensation
Method of Application
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