VISION To be a well admired pan-African conglomerate MISSION To be a world class conglomerate Our Core Values Team Work and collaboration We are part of a team committed to working together across companies. Only by sharing ideas, technologies and talents can the Group achieve and sustain profitable growth Keeping Commitment We believe that following through on promises is the best way to maintain credibility with colleagues, employees and customers Continuous Improvement We are committed to getting better every day in all we do, as individuals and as teams. By better understanding customers, their expectations and continuously working to innovate and improve products, services and processes, we will become the best. Respect and fairness We appreciate our diversity and differences in opinions and believe that respect - for our colleagues, customers, partners and all those with whom we interact - is essential to productive business relationships. Bold We are undaunted by tough challenges, realistic about what is possible, optimistic about seizing opportunities. We have the courage to say what we think is right, the integrity to stick to our principles and the tenacity to see it through.
Job Description
- Provide digital subject matter expertise through all systems of engagement be it video, social, web, or mobile, and ad-hoc analysis with insights and recommendations to improve marketing and sales campaigns, animation, e-merchandising and online experience effectiveness to drive eCommerce business performance.
Responsibilities
- Plan, identify, analyze, and propose lasting solutions to all issues around the operation of e-commerce, its modus operandi, and operational highlights to effectively manage digital presence and e-merchandising.
- Work with Sales and Marketing to determine and manage exit strategies for inventory by overseeing the allocation and establishing replenishment processes based on calculated ROI to maintain optimum levels of key selling items on the platform, with the objective of maximizing sales and consumer engagement.
- Ensure that the requirements, projects, and digital strategies are in line with the company’s business strategy by negotiating project priority based on anticipated ROI and costs involved, and following up on any related matters timeously and efficiently.
- Constantly measure the incremental benefits of ongoing projects and campaigns to apply course corrections on project selection by applying agile and other project management technologies to digital and e-commerce content at GOL.
- Work with cross-functional teams within Business, Marketing, Sales, IT, Production, and User Experience to enable the achievement of best practices through successful program management and the end-to-end flow of information and products.
- Manage e-commerce purchase order status, gather direction from the e-commerce buying team on cancellation or extension decisions, and update the retail planning system appropriately to ensure digital and e-commerce clientele satisfaction.
- Work on large- and small-scale web-based projects that have a relevant impact on the company by capturing goals, business requirements, and other relevant information for the site and user experience, including checkout, payment methods, order management tools, and fulfillment, to attain optimization.
- Perform competitive analysis on sites within the respective site portfolios, coordinating work performed by internal customers and partners by defining project requirements, conducting needs impact assessments and feasibility studies, and establishing clear project requirements for efficient operations.
Key Indicators
- E-commerce reach
- Sales volumesimpact
- Digital ecosystem growth
- Customer engagement metrics
- Execution accuracy
- Consistency of brand experience
Requirements
- Education: Minimum B.Sc. / HND in sales / marketing / Engineering or any discipline.
- Experience: Minimum of 5 years cognate experience
Method of Application
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