Head - IT Services Operation at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Chief Information Officer

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Leadership and oversight of the delivery of high-quality IT services, ensuring seamless operations, and providing technical support to our digital financial services platforms. The job holder will lead a team of IT professionals, driving availability, ensuring the reliability, security, and performance of our critical IT solutions, platforms and Infrastructure.

Description:

• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Ensure high availability, reliability, and security of digital financial services platforms
• Oversee incident management, problem management, and change management processes
• Manage services operation and support across the tech stack of a complex enterprise IT Architecture.
• Collaborate with cross-functional teams to drive business growth and innovation
• Develop and maintain relationships with vendors, partners, and stakeholders
• Oversee and guide the IT quality assurance and testing processes
• Stay up-to-date with industry trends, best practices, and emerging technologies

Education:

• Bachelor or equivalent degree/qualification in Engineering, Numerate science or related field
• Relevant post graduate qualification is an advantage

Experience:

A minimum of 9 to 17 years’ total experience in a similar position  

• Proven experience in IT operations, support, and service management, with at least 5 years of team supervision.
• Strong technical expertise in fintech or related industry
• Strong issue resolution and troubleshooting acumen 
• Functional exposure and familiarity with Telecommunications services and technologies.
• Excellent leadership, communication, and problem-solving skills
• Strong understanding of IT service management frameworks (e.g., ITIL, CoBIT etc)

Method of Application