Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Job Summary
- Proactively Performs Network Fulfilment activities. Highlights issue and drives resolution when required.
Responsibilities
- Troubleshooting and resolution of 1st and 2nd level network related problems
- Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements
- Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Ciena Metro Network with minimal supervision
- Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
- Deploy and document changes in accordance with problem and change management process
- Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
- Complete the projects objectives within timelines
- Interpret, review and implement Metro Ethernet, Microwave and GPON networks designs from the core network planning team
- Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
- Ensure that Equinix global and metro fiber network documentation is always accurate and up to date
Qualifications
Required:
- Bachelors Degree in Engineering Or Equivalent Experience
- Ability to review and execute provisioning requests from Transmission Planning documents
- Ability to troubleshoot, identify root causes and recommend solutions
- Ability to install, commission, implement and configure according to design and specification
- Ability to use basic working tools like ethernet Analyzer and optical testers
- Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
- Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
- Good oral and written communication skills
- Teamwork abilities
- Ability to work well under pressure
- Good knowledge of IP MPLS
- CCNA and Project Management
Method of Application
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