Aldreda Fields Ltd (AFL) is licensed by the Nigerian Communications Commission (NCC) to provide and operate Open Access Metropolitan Fibre Cable Network Services in Nigeria. Our objective is to deepen broadband penetration in Lagos through the provision of an Open Access fibre-optic network infrastructure.
Responsibilities
- Responsible for company’s NOC teams ensuring effective management of staff and performance
- Development and enrichment of processes and procedures
- Identify and act on opportunities for continual improvement and continual development to incident response and technical network support
- Setting operational network KPI’s/OKRs and personnel targets with the CTO and ensuring those KPI’s and targets are met
- Develop operational process and procedures as new technology is brought online.
- Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets
- Pro-active and Re-active management of 3rd party network provider faults and problems
- Manage technical aspect of enterprise customer on boarding and in-life management.
- Identify and feedback on issues/challenges which may hinder the team’s progress.
- Ensure teamwork is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager
- Developing existing Network management and ticketing tools on a CI/CD basis
- Performance management of the network utilising existing tools to provide detailed reports.
- Provide detailed technical solution support to Sales team, POC for any technical queries regarding network and service capabilities.
- Worth with the CTO to further develop and enhance current and future internal and externally facing products and services.
- Product & service roadmap development ownership, responsible for the identification of new products and services from concept to launch.
- Planned Works coordination with internal and external parties ensuring customers are at the forefront of any impacting service changes.
- Proactive day-to-day management of network engineer location whereabouts to enable effective fault management.
Requirements
- Candidates should possess a Bachelor's Degree qualification with at least 5 years of work experience.
Method of Application
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