KloudOpp Limited is a startup educational technology company, building talents and providing opportunities for them.
About the Role
- KloudOpp Limited is seeking a Senior Community Manager to lead the growth, engagement, and management of our global digital communities.
- This is not a standard social media or community role — the ideal candidate must be strategic, highly organized, and experienced in building, scaling, and nurturing communities across multiple platforms.
- They will act as the voice of the company, foster meaningful engagement, and implement strategies that strengthen user retention, brand loyalty, and advocacy.
- Candidates must have verifiable experience in online community management, engagement strategy, and user growth, preferably with tech, EdTech, FinTech, or global-scale digital products.
Key Responsibilities
Community Strategy & Growth:
- Define, implement, and manage community engagement strategies across platforms (Discord, Slack, LinkedIn, Telegram, social media, forums).
- Identify opportunities for user acquisition, retention, and advocacy programs.
- Collaborate with marketing, product, and support teams to align community activities with product launches, campaigns, and strategic goals.
Engagement & Support:
- Act as the primary point of contact for community members, answering queries, moderating discussions, and resolving issues.
- Foster active, positive, and inclusive interactions within the community.
- Organize and execute online events, webinars, AMAs, contests, and community challenges.
Data & Insights:
- Monitor and report on community growth, engagement metrics, and sentiment analysis.
- Use insights to refine engagement strategies, content, and campaigns.
- Conduct regular community feedback analysis to inform product and marketing decisions.
Content & Communication:
- Develop community content calendars, posts, newsletters, and announcements.
- Collaborate with content and design teams to produce high-quality, branded assets for community use.
- Maintain consistent voice and tone guidelines aligned with company values.
Leadership & Collaboration:
- Mentor junior community managers and moderators.
- Collaborate with cross-functional teams to drive integrated campaigns and engagement initiatives.
- Represent the company at industry events, panels, and online forums when needed.
Required Experience
- 10+ years in community management, online engagement, or social media management.
- Proven track record of building and managing global or highly engaged digital communities.
- Experience with community tools and platforms: Discord, Slack, Telegram, LinkedIn, Facebook Groups, Discourse, etc.
- Strong content creation, communication, and moderation skills.
- Ability to analyze community KPIs, engagement data, and user behavior trends.
- Experience collaborating with marketing, product, and support teams.
- Must pass background checks.
Preferred Qualifications:
- Experience in tech, FinTech, EdTech, or global SaaS platforms.
- Experience with community analytics and CRM tools.
- Experience hosting virtual events and webinars.
- Multilingual skills are an advantage.
Why Join KloudOpp Limited?
- Salary: N600,000 - N800,000 monthly.
- Fully Remote Work — collaborate with global teams
- Lead strategic community engagement initiatives for a growing global brand
- Opportunity to mentor, teach, and shape community practices
- Work with product, marketing, and engineering teams on live campaigns
- Career path to Community Director, Head of Community, or Senior Marketing Leadership roles.
Method of Application
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