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Senior Manager - NES Service Delivery at MTN Nigeria

MTN NigeriaLagos, Nigeria Digital Marketing
Full Time

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.


Responsible for the overall management of the Network Enterprise Services planning and service delivery units, providing the focus and support required to the team, including managed and outsourced service providers, to achieve agreed KPI's, SLA's, milestones, and quality solutions.


  • Provide focus and support for FBB and EB Sales teams, enabling the achievement of set strategic objectives.
  • Provide technical guidance to FBB and EB commercial teams to leverage technology evolution for better results.
  • Provide technical selling skills to assist the Enterprise Sales Team in attracting and retaining customers.
  • Monitor the requirements for and implementation of Network Enterprise Services and provide first-line technical support to the customer.
  • Ensure timely planning, design, approval, and deployment of appropriate technology solutions for EB and FBB customers.
  • Provide input to the Network Division rollout strategy regarding capacity requirements for the future path of growing FBB and EB Services-related business.
  • Coordinate the deployment of EB services and FTTH infrastructure for MTNN customers.
  • Manage contracts (tenders, evaluation, contract negotiation, and renewal) for outsourced services.
  • Lead trials and evaluations of technical solutions and equipment in order to determine suitability for use on the network.
  • Research new technology specialist solutions and keep abreast of market developments, identifying solution paths and technologies to ensure NGN capabilities are available on the network for EB and FBB customers.
  • Recommend tools (software, hardware) deemed necessary for procurement by the CTO.
  • Interact very closely with all other departments and contractors within and outside MTNN to ensure qualitative and timely solution designs and delivery above KPIs performance of Network Enterprise Services.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Coach and train subordinates to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, regular review of their training needs, and making recommendations to management for approval.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. 


  • First degree in engineering or related discipline
  • MBA desirable
  • PMP certification would be an advantage.
  • Fluent in English


9–17 years’ experience, including:

  • Minimum 4 years’ experience at managerial level in a similar capacity in a telecommunications company
  • Extensive project management experience
  • Experience of new technology deployment in telecommunications environment.
  • Good understanding of fixed and mobile network technologies (voice, data, and internet) and architecture.
  • A sound understanding of the operation of MTNN Project Methodology and CAPEX Processes

Method of Application

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