Intelligent Campaign Hub (ICH) is a Consumer Technology company with its corporate head office in Lagos, Nigeria. As a consumer technology company, our business focus is on the use of available technological and digital advancements to improve consumer experience and interactions in their everyday engagements.
Key Duties and Responsibilities
- Establish the needs of users and monitor user access and security
- Carry out capacity planning
- Monitor performance and manage parameters to provide fast responses to front-end users.
- Consider both back-end organisation of data and front-end accessibility for end-users.
- Install and test new versions of the database management system (DBMS)
- Maintain data standards, including adherence to the Data Protection Act
- Managing database access and permissions
- Manage the security and disaster recovery aspects of databases.
- Review and manage database security, integrity, and backup procedures
- Communicate regularly with technical, applications and operational staff to ensure database integrity and security
- Maintain & Monitor data warehouse
- Provide Level 2 production support and manageincident resolution against established SLAs
- Maintain and update application configuration including user security as needed to meet the business requirements
- Manage service requests to fulfill business and product support requests
- Plan and ensure timely housekeeping and Infrastructure maintenance activities to support applications
- Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
- Ensure that local application solutions are implemented and supported in line with Corporate IT standards and governance principles
- Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
- Monitor daily operations of IT systems, including server hardware, software, networks and operating systems.
- Coordinate technology installations, upgrades, and maintenance
- Select and purchase new and/or replace hardware and software, when necessary
- Test, troubleshoot, and modify information systems so that they operate effectively
- Generate performance reports for operating systems
- Ensure all IT activities are performed within the parameters of applicable policies, regulations & best practices
- Install new upgrades for hardware and software
- Develop data backup systems and disaster recovery contingencies
- Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
- Stay up-to-date with advances in technology and industry best practices
- Work closely with the Head of Information Technology
Key Requirements
Education and Work Experience:
- Bachelor’s Degree in a relevant subject such as Computer Science, Software Engineering, Electronic Engineering, Mathematics, Physics, or related discipline
- Professional DBA certification
- Minimum of Four (4) years DBA experience in a reputable organisation.
- DevOps and Agile methodologies
- Experience of managing large teams including outsourced and offshore resource
- Experience of virtualized environments including Azure
- Proven experience in managing IT infrastructure and services
- Experience with computer networks, network administration, and network installation
- Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
- Proficient in Microsoft Windows software, including server, office, and exchange.
- Management and leadership skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented
- Excellent analytical and problem-solving skills.
Skills and Competencies:
- A good knowledge of Information Security & Data Privacy such as the Data Protection Act, ISO 27001, etc.
- Excellence technical skills
- Very good written communication
- Proactive and highly organized, with strong time management and planning skills and a proven ability to multi-task.
- A logical approach to work
- The ability to prioritise tasks
- A service-oriented individual
- Business awareness and understanding of business requirements of IT
- 100% total compliance of staff with company IT & email policies, procedures, processes and SLAs
- Backlog of risk vulnerabilities handled first time correctly
- Number of locking/blocking/deadlocking
- Number of security breech reported as a request of SQL injection attack, etc.
- Number of repeated exceptions, frequency of occurrence and probable magnitude of impact
- Number of capacity planning & maintenance report
- Number of failed jobs
- 99.999% uptime & availability.
Method of Application
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