Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About the role
- As a UX researcher, you'll be the ears of our product team. You'll support our experienced researchers in uncovering the "why" behind user behaviours, helping us build products that truly make sense for people across Nigeria.
- This is a role for someone who is endlessly curious about how things work and wants to learn the craft of research from the ground up. You'll play a vital part in our mission to bring financial happiness to everyone by ensuring our products remain simple, helpful, and relatable.
Key responsibilities
- Assist in planning and carrying out qualitative and quantitative research studies (from interviews to surveys).
- Take charge of research logistics, including finding and scheduling participants for studies.
- Help facilitate interviews and usability testing sessions, capturing the key insights that matter.
- Support the team in turning raw data into easy-to-understand reports and frameworks like journey maps and personas.
- Maintain our research repository, ensuring our findings are organised and easy for the whole company to find.
- Collaborate with designers and product managers to ensure research happens at every stage of the build.
- Keep your finger on the pulse of new UX tools and methods, sharing what you learn with the wider team.
Qualifications
- 2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour.
- A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview).
- Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms).
- Strong analytical thinking—you enjoy connecting the dots and finding patterns in information.
Preferred qualifications
- An interest in fintech and how digital products are changing lives in Africa.
- Previous experience in a startup or fast-paced environment.
- A background in social sciences, psychology, or design.
About you
- You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand.
- You look at problems from different angles and enjoy thinking of creative ways to get answers.
- You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth.
- You take pride in being factual and organised. You ensure your notes are accurate and your data is clean.
- You're excited about the Nigerian market and want to discover the unique ways our users interact with money..
Method of Application
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