Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.
Location: Ososgbo, Osun
Employment Type: Full-time
Job Summary
- We are seeking a highly motivated and versatile professional to oversee both customer service operations and social media management.
- The ideal candidate will ensure excellent customer experiences while building and maintaining a strong online presence for the brand.
Key Responsibilities
Customer Service Management:
- Lead and manage customer service operations across multiple channels (phone, email, chat, social media).
- Handle escalated customer issues with professionalism and timely resolution.
- Develop and implement customer service policies, processes, and KPIs to improve satisfaction.
- Train, supervise, and motivate customer service representatives.
- Gather customer feedback and provide insights to improve products, services, and processes.
Social Media Management:
- Develop and execute social media strategies to increase brand awareness, engagement, and conversions.
- Manage content creation, posting schedules, and community engagement across platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc.).
- Monitor trends, track analytics, and prepare performance reports for campaigns.
- Respond to customer inquiries and complaints on social media in line with brand voice.
- Collaborate with marketing and design teams to ensure cohesive brand messaging.
Requirements
- Bachelor’s degree in Communications, Marketing, Business Administration, or related field.
- Proven experience in customer service management and social media management (2+ years preferred).
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite).
- Ability to multitask, work under pressure, and deliver measurable results.
- Creative mindset with a passion for customer satisfaction and digital engagement.
Application Closing Date
Not Specified.
Method of Application
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