FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop world class yet localized systems, processes and structures required to achieve optimum results. The firm commenced operations in 2015 and currently has a team of consultants that have successfully managed numerous Organisational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.
Job Description
- We are seeking a Head of Tech who will be responsible for overseeing our client’s app, platform, and data infrastructure — ensuring seamless dispatch, tracking, and rider management.
Key Responsibilities
- Lead and manage the technical team (software engineers, product developers, DevOps, data analysts).
- Ensure minimum 99.5% uptime for rider, client, and admin platforms.
- Oversee the development, optimisation, and maintenance of mobile apps and backend systems.
- Manage integrations across payments, mapping APIs, CRM/ERP tools, communication channels, and authentication services.
- Design and maintain system architecture for scalability, performance, and security.
- Implement DevOps processes, CI/CD pipelines, monitoring, and incident response frameworks.
- Develop analytics dashboards for real-time operations, rider performance, customer behaviour, and financial activity.
- Oversee data governance, reporting accuracy, and database management (SQL and NoSQL).
- Manage third-party partnerships, outsourced engineering resources, and technology vendor relationships.
- Oversee platform upgrades, feature releases, and product roadmaps.
- Ensure cybersecurity compliance, secure API practices, and periodic vulnerability assessments.
- Drive innovation and recommend technology solutions that enhance logistics efficiency and customer experience.
Person Specification
- Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, or related technical field.
- 7–10 years’ experience in technology leadership within logistics, mobility, e-commerce, or fintech environments.
- Strong understanding of mobile app architecture, backend engineering, microservices, and cloud technologies.
- Demonstrated experience scaling technology systems in a fast-growing or startup environment.
- Proven experience managing engineering teams and delivering end-to-end product cycles.
Method of Application
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