Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.
Main Functions
- The IT Supervisor is responsible for overseeing and supporting the hotel’s information technology systems to ensure smooth, secure, and uninterrupted operations.
- The role manages hotel IT infrastructure, systems support, data security, and user assistance while ensuring that all technology platforms effectively support guest services and internal operations.
- The ideal candidate must be technically competent, service-oriented, and proactive, with experience supporting hotel or hospitality IT environments.
Role Responsibilities
IT Operations and Systems Management:
- Oversee daily IT operations and ensure all systems are functioning optimally.
- Manage hotel IT infrastructure including servers, networks, workstations, and peripherals.
- Ensure smooth operation of hotel management systems (PMS), POS systems, and back-office applications.
- Monitor system performance and resolve technical issues promptly.
User Support and Helpdesk Management:
- Provide technical support to hotel staff across all departments.
- Troubleshoot hardware, software, and network issues.
- Respond to IT support requests and resolve issues within agreed timelines.
- Train staff on basic system usage and IT best practices.
Network and Internet Management:
- Manage wired and wireless network infrastructure for staff and guest use.
- Ensure reliable internet connectivity in guest rooms, public areas, and offices.
- Monitor network security, bandwidth usage, and system access controls.
Hotel Systems & Technology Support:
- Support hotel-specific systems including PMS, POS, CCTV, access control, and time attendance systems.
- Coordinate system updates, upgrades, and backups.
- Liaise with vendors for system maintenance and technical support.
Data Security and Compliance:
- Ensure data security, system integrity, and protection against cyber threats.
- Implement IT security policies, access controls, and backup procedures.
- Monitor antivirus, firewall, and system security measures.
- Support compliance with data protection and IT governance standards.
IT Asset and Inventory Management:
- Maintain inventory of IT hardware, software licenses, and accessories.
- Ensure proper use, maintenance, and replacement of IT equipment.
- Recommend procurement of IT equipment and services when required.
Reporting and Documentation:
- Prepare IT operational reports, incident logs, and system performance updates.
- Maintain documentation of IT procedures, configurations, and policies.
- Provide management with recommendations for system improvements.
Team Coordination and Development:
- Supervise IT support staff or technicians (where applicable).
- Assign tasks, monitor performance, and ensure service quality.
- Support training and development of IT team members.
Experience / Qualification
- Bachelor’s Degree or HND in Computer Science, Information Technology, or related disciplines
- 4 - 7 years experience in IT support or systems administration, preferably in hospitality
- Experience with hotel PMS, POS systems, CCTV, and access control systems is an advantage.
Competencies/Skills:
- Strong knowledge of IT infrastructure, networking, and system administration
- Experience supporting hotel PMS, POS, and hospitality systems
- Strong troubleshooting and problem-solving skills
- Knowledge of cybersecurity principles and data protection
- Good communication and user support skills
- Ability to manage vendors and external service providers
- Strong documentation and reporting abilities.
Behavioural Qualities/Other Competences:
- High level of professionalism and integrity
- Service-oriented mindset with attention to detail
- Proactive and solution-driven approach
- Ability to work under pressure and respond to emergencies
- Strong organizational and time management skills
- Team-oriented and dependable.
Method of Application
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