Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.
Job Description
- We are seeking a proactive and dedicated IT Support Specialist to join our dynamic IT team.
- The successful candidate will provide first-line technical support to end-users, ensuring smooth operation of hardware, software, and network systems across the organization.
- This role is ideal for someone passionate about technology, problem-solving, and delivering excellent solutions to system-related issues.
Key Responsibilities
- Provide first-line support to end-users for hardware, software, network, and system issues.
- Install, configure, and maintain computers, peripherals, software, and mobile devices.
- Assist in monitoring network performance, troubleshooting connectivity issues, and reporting problems to the IT Manager.
- Support IT infrastructure maintenance, including servers, printers, and communication systems.
- Help maintain software licenses, user accounts, and access controls.
- Assist with IT procurement, asset tracking, and documentation of IT equipment.
- Maintain records of IT support requests, incidents, and resolutions.
- Collaborate with other IT team members on projects, upgrades, and process improvements.
- Ensure compliance with IT policies, procedures, and security standards.
- Provide training and guidance to end-users on IT systems and software usage
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2–3 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and operating systems, Microsoft Office 365, and basic networking concepts.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- A proactive and team-oriented mindset.
Skill Requirement:
- Basic understanding of networks, servers, operating systems, and common enterprise software.
- Proficiency in troubleshooting hardware, software, and connectivity issues.
- Strong communication, problem solving, and customer service skills.
- Familiarity with ERP systems and IT asset management is an advantage.
Method of Application
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