DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL Group and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. Mission & Vision We want to be "The Logistics Company for the World", simplifying customers' lives and contributing positively to the world.
Key Responsibilities
- Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center NOC).
- Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines
- Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.
- Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.
- Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on time performance is achieved.
- Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.
- Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre defined contingency plans.
- Provide and manage agreed capacity splits between airline / DHL Express / ACS and others, providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps
- Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.
- Lead the process and system compliance of the Regional NCG’s.
- Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers
- Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.
- Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.
- Ensure compliance of Regional NCG’s to ULD Balancing strategies.
- Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.
- Assist regional Aviation Managers in the coordination, agreement and activation of flight contingencies.
- Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.
- Ensure clear and concise network communication in these events.
Minimum Requirements
Education & experience
- Minimum of 6 years in middle (regional or country) management, including senior experience in operations.
- University degree or equivalent industry experience.
- Good management, influencing & communication skills.
- Strong operational and network knowledge.
- Strong planning and decision-making competencies.
- Well-developed planning and organisation skills.
- Effective communication skills in English.
- Entrepreneurial spirit.
- Project management and planning skills.
- High level of cross-cultural competency and interpersonal understanding.
- Analytical thinking and problem-solving skills highly developed.
- Advanced Software Skills.
Method of Application
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